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Refund Policy

⚠️ DRAFT TEMPLATE — NOT LEGAL ADVICE. Have a qualified attorney review before publishing. Note: consumers in some regions (e.g., the EU/UK) have statutory rights to withdraw from digital purchases that you can only override with the consumer's express consent to immediate performance and acknowledgment that they lose the withdrawal right. Confirm how to capture that at checkout with counsel.

Effective date: [EFFECTIVE DATE]

This Refund Policy applies to purchases of audiobooks from [PRODUCT NAME].

What you're buying

A one-time audiobook generated from the file you upload, in the voice you select. Because every audiobook is custom-generated for you and incurs real processing costs on generation, sales are generally final.

Preview first

To help you decide before paying, we provide a free audio preview of your selected voice. We strongly encourage you to listen to the preview before purchasing — it is the best way to confirm the voice is right for you.

When we do refund

We will issue a full refund if:

  • a technical failure on our side prevents your audiobook from being generated and we cannot resolve it; or
  • the delivered file is corrupted or substantially defective and we cannot deliver a working replacement.

In these cases we may first attempt to re-generate or repair the audiobook at no cost to you.

When we generally don't refund

  • You changed your mind after a successful delivery ("buyer's remorse").
  • You uploaded the wrong file or selected the wrong chapters/voice (the preview and on-screen summary are provided to help you avoid this).
  • You dislike the AI narration after purchasing, where a representative preview was available before purchase.
  • The underlying book's content (your upload) is not what you expected.

(These exclusions do not limit any non-waivable statutory rights you may have — see the note at the top.)

How to request a refund

Email [CONTACT EMAIL] within [REFUND WINDOW] of purchase with your purchase email and order reference, and a description of the problem. We aim to respond within a few business days. Approved refunds are issued to your original payment method via Stripe; processing time depends on your bank.

Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a chargeback. Filing a chargeback for a successfully delivered audiobook may result in suspension of access.

Contact

[CONTACT EMAIL]